Bico Ltd will respect your privacy and ensure that all sensitive and personal information provided to us is lawfully processed and held in accordance with all applicable laws. Personal/sensitive information is deemed to be any information that identifies a living individual.
Bico Ltd will be what’s known as the ‘Controller’ of the personal data you provide to us.
How we collect your data
We collect information from you when you submit an enquiry, visit our site, call us for information and send us an email. The information we collect is:
- Your name
- Your email address
- Your company name, address, telephone and fax number
If you share other people’s data with us, you will need to make sure that person consents to you providing that information to us.
We also use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
How we use your data
We will only use the information you provide us with:
- Administering any account, you have with us
- Performing our contractual obligations to you
- Responding to your queries and requests
- Communicating with you
- Notifying you of any changes to our services
- Ensuring that the content of our site is presented in the most effective manner
- Providing you with the information, products and services requested from us
- Providing you with helpful information about our products or services
- Making improvements to the service we provide you
We also reserve the right to disclose your personal information where we are required to do so by law, and to assist in any disputes, claims or investigations relating to your account or contract with us, and to detect and prevent fraudulent transactions.
Security of your data
We take the security of your information seriously and we will attempt to ensure that the personal information you submit to us is kept private and secure. We use appropriate technical and organisational measures to protect your personal information and it will be held in accordance with relevant laws.
For the purposes of IT hosting and maintenance this information is located on servers within the European Union. No 3rd parties have access to your personal data unless the law allows them to do so.
What are your rights
If at any point you believe the information we process on you is incorrect you can request to see this information and even have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, you can contact our Data Protection Officer who will investigate the matter.